Kitomba blog

Your client experience doesn’t start with their consultation, it starts before they even reach the front door of your salon, spa or clinic – including when they make their appointment with you.

Let’s say your marketing is working amazingly, your referral programmes are bringing in new clients regularly and your social media channels are thriving. It’s all coming together to encourage new clients to book, and clients are increasingly choosing to book online at their own convenience, outside standard business hours.
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We have all reported to a manager at some stage in our careers. I bet you can remember more bad managers than good, right? Continue reading…

We’re excited to announce that we’ve partnered with Salon Pay! Now it’s easy for Kitomba customers to offer customised memberships and flexible payment options to their clients, and sell products and services from their own online store. Continue reading…

There are many roles salon owners and managers take on, and one of them is that of mentor, trainer and coach all rolled into one. Continue reading…

The performance management process often gets a bad rap. That’s because it can feel like a once a year task that significantly increases a leader’s workload and then falls off the radar for the remainder of the year. Because of this, it can feel ineffective and even demotivating for those involved. Continue reading…

In the current climate of Instagram and Facebook, we are ALL guilty of wanting everything perfect right NOW. We all want our businesses to be exactly how we picture them in our minds, and sometimes even compare our businesses to others on Instagram and YouTube. We want our shelves overflowing with gorgeous retail, decorated with beautiful furniture and fixtures, and beaming with top-notch IT solutions. Continue reading…

Do you get to the end of every week and think: Why is there nothing left in the bank for me? You’re not alone – it’s a common experience for many salon, spa and clinic owners. The good news is, you have the power to change the way you experience money in your business.
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