Two stylists looking at the appointment book

Facebook Business Manager basics for salons, spas and clinics

27 Jul 2021 by Kitomba

Facebook is a great way to promote your hair or beauty business but it can be complicated to manage. Luckily there is Facebook Business Manager – a handy tool that allows you to manage your pages, ads, billing, and keep all your assets in one place. 

Learn more about how to set up your Facebook Business Manager with these expert tips.

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How to nail your facebook business page

Nail the basics of your Facebook page with our 6 tips

22 Jul 2021 by Kitomba

What’s one of the easiest ways to engage with your current and potential clients? The answer is, Facebook! It makes it simple for clients to message you about appointments, or check out what services and packages you have to offer. The benefits of Facebook go beyond just that though! Keep reading to find out why Facebook is still good for businesses and how to make a great business page.
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A stylist blow drying client's hair while a client is reading a magazine

The importance of creating great client experiences

21 Jul 2021 by Tahlia Shorter

What better way to start an article on client experience than with an anecdote from the 1980s – styles greatest decade! In 1981 a study conducted for Cola-Cola on customer experience found that bad experiences would reach the ears of 10 people. This is where the old marketing adage of “Happy clients tell three friends; unhappy clients tell ten” originated from.

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Salon owner working on her computer

Using Facebook pages in your salon & spa business

20 Jul 2021 by Kitomba

Facebook is now well and truly integrated in our personal lives. It’s how we stay in contact with old and new friends, share news, invites, photos, and videos. It’s become the way many of us stay ‘in the know’ with our favourite brands and products. But the real beauty of Facebook is the voice it gives to small, local businesses, such as salons and spas. Never before have we had such a direct way to ‘talk’ with our clients and community on a daily basis.

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Woman talking about social media

Connect & engage with your clients using Facebook

4 Jul 2021 by Kitomba

Do you need some fresh new ideas or tips to boost your Facebook activity and engage with your clients?

Check out these easy and fun Facebook activities that will help grow your ‘likes’ with your clients. Continue reading…

Holding a smartphone with an Instagram account

How to add the new Book Now button to your Facebook page

23 Jun 2021 by Kitomba

Great news! Facebook’s new ‘Book Now’ button will let your clients link to your Online Booking page directly from your mobile or desktop Facebook page. Continue reading…

Facebook with online booking

Facebook: best practices for salons and spas

15 Jun 2021 by Paul Gray

The Facebook marketing landscape has changed over the years. Businesses no longer appear in the newsfeed as much as they did before the algorithm adjustments, and it’s now much harder to get noticed.  

However, this doesn’t mean Facebook is dead, nor does it mean Facebook isn’t a great platform for reaching your target audience. You simply need to adapt your approach. 

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Regular clients importance to the hair and beauty industry

Industry insights: The truth about ‘regulars’ and what they really mean to the hair and beauty industry

31 May 2021 by Kitomba

Our statistics show that in the average hair or beauty business, regular clients make up around 40% of the client base. Yet they also account for around 70% of all appointments. This suggests that regular clients are worth a lot more to a business than one-off clients.  Continue reading…

Tip for data protection

4 tips to protect your data

30 May 2021 by Kitomba

Today, more than ever, protecting your data is essential to the success of your salon, spa, or clinic. A data breach or cyber-attack can interrupt your business and even cause long-lasting damage to your reputation.

We’ve all heard about the 2021 attacks on Waikato District Health Board (New Zealand) and Channel Nine (Australia) when both organisations experienced significant IT issues, interruptions to their business, and stolen data. It’s a good reminder of how essential it is to be proactive with your data security and put preventive measures in place to help safeguard your business. 

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Untitled design (76)

The barbershop quartet – 4 steps to providing a brilliant barbershop experience

15 May 2021 by Jodie Rasmus

My partner’s beard has gone through a myriad of transformations over the years, evolving and morphing according to fashion, comfort and whim. 

With my interest in the industry, I’ve practically been in the chair with him for each of multiple visits to different barbershops. He loves to share his experiences with me and we’ve grown to appreciate the finer skills involved in ‘best practice’ barbering.

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