Kitomba blog | The latest Kitomba tips, industry news and business advice

The how-to guide for increasing prices in your salon

5 Oct 2022 by Kitomba

Let’s talk price increases. A controversial and almost taboo topic, raising prices in your salon, spa or clinic can be a scary thing to do. Discussing anything financial is an uncomfortable topic for most people, even more so when the price you’re setting is for a service! However as with all businesses looking to establish themselves for the long term, it’s a necessary part of your business plan, and should be incorporated as such on a regular basis.

A beauty therapist performing a beauty treatment on a client.

Proven ways to grow your business in the hair and beauty industry

27 Sep 2022 by Kitomba

We don’t know many salons who aren’t continuously looking for ways to grow their business. So we’ve put together data from Kitomba Benchmark, along with advice from industry professionals, to give you an idea on key areas where incremental improvements will ensure long-term success for your salon, spa or beauty clinic. Kitomba Benchmark is a feature of Kitomba Salon and Spa Software that compiles and compares anonymous data from across the hair and beauty industries.

How incentivising your staff targets will help grow your business

19 Sep 2022 by Kitomba

Setting targets both for your salon team individually and your business as a whole can be a great way to motivate your team to strive for great results. What can make these targets perform even better in your salon, spa or clinic is the introduction of incentives to drive your team towards further success.

Small, achievable, sequential steps to success: Paul Carbis on setting salon targets.

9 Sep 2022 by Kitomba

We sat down with well renowned salon business management coach and beauty therapist Paul Carbis, to chat about using targets to help grow your business, the importance of setting targets correctly, and how the correct implementation can not only grow your business by increasing profit, but also help staff engagement and retention.

Success story: True Grit

8 Sep 2022 by Kitomba

We sat down with Jacqui Victor, owner of True Grit in Christchurch, New Zealand, to talk about her salon team and the importance of training and supporting her staff to be the best hairstylists they can be.

Getting started with Kitomba’s Loyalty programme

1 Sep 2022 by Kitomba

The importance of client retention and creating loyalty is more important than ever, especially in an industry such as hair and beauty which is highly competitive. Salon loyalty programmes are a simple way to improve this and can be easy to implement, yet incredibly effective.

Here we expand on why client loyalty matters to your salon, spa or clinic, and how Kitomba Loyalty can help accomplish this.

Success story: MANE Salon

25 Aug 2022 by Kitomba

We spoke with Janine Simons, owner of MANE Salon in Wellington, New Zealand, about what makes her salon so successful. She credits her team, their shared values, and a dedicated training programme for keeping them at the top of their game.

Watch the short video and keep reading to hear Janine’s story and her top tips for salon owners.

If you don’t ask… the value of surveying your clients!

22 Aug 2022 by Lisa Conway

Your clients are your best resource – take the time to find out what they want from your business, and how you can improve your client experience in a few easy steps.

When was the last time you did a client survey? And I don’t mean a one-person survey. Asking your best friend is not a survey. If you’ve never surveyed your clients, the time is ripe.

Personalise your client experience with Kitomba’s Client Card

17 Aug 2022 by Alyssa Dowsett

Wouldn’t you feel special if you walked into your local salon, spa or clinic and were greeted by name, taken to your seat and quickly served your favourite drink – a piping hot flat white with two sugars?

With Kitomba’s client management system designed specifically for the hair and beauty industry, from the moment each new client walks through the door, you can choose how much information you want to collect and organise it with ease to ensure each client receives highly personalised service and a great client experience.

The Business Summary figures that will increase your revenue and productivity

5 rarely used Business Summary figures that can increase your revenue and productivity

26 Jul 2022 by Kitomba

Want to learn how to add hundreds of thousands of dollars to your salon, spa or clinic’s annual revenue and improve your productivity? Paul Carbis from Carbis Business Management shares the five numbers from Kitomba’s Business Summary report you should be looking at and where to find them.