We’re always listening to feedback and have been working on some Online Booking staff selection updates.
Check out the changes and additions:
The way your clients make an Online Booking has changed
You have a new Online Booking setting – ‘Staff defaults to ‘anyone’. This setting has been defaulted to ON (ticked).
If this setting is ON
When your clients book online, the staff option will default to ‘anyone’. This will improve the Online Booking experience by reducing the time it takes to make a booking and simplifying the process.
We recommend leaving this setting ON because if a client chooses a combination of staff people who aren’t available at suitable times for a multi service appointment, your client will be unable to make a booking.
If this setting is OFF
If you choose to turn this setting OFF (untick) your clients will need to select ‘anyone’ or a specific staff member before they can proceed to choose a day and time and complete their booking.
‘Anyone’ staff selection has been improved
We’ve improved the way Kitomba selects a staff person when a client chooses to book with ‘anyone’. Now Kitomba will ensure appointments made via Online Booking are evenly shared among your team.
New setting: Book all services with the same staff person
You have another new Online Booking setting – ‘Allow only one staff member to be selected per booking’. This setting is defaulted to OFF (unticked).
If this setting is OFF
Nothing will change. Your clients are still able to choose different staff for different services, even if one staff person can do them all.
If this setting is ON
By turning this setting ON your clients will only be given the option to book all their services with one staff person.
If there isn’t one staff person available with the capabilities to complete all the services, Kitomba will allow your clients to choose a staff person for each of their services. That way they can still complete their booking.
Your clients can book up to 12 months in advance
We’ve extended the Online Booking calendar to accept bookings up to 12 months in advance. Now your clients can book for Christmas or a holiday well ahead of time ensuring preferred dates and times are still available!
Haven’t got Online Booking? See what it can do for your business with a 30 day free trial!
