The hair and beauty industries in New Zealand and Australia experienced pent-up demand for services and retail in 2020 after lockdowns. Some were even able to pivot quickly to selling retail online while their businesses remained closed. Continue reading…
The average revisit period for hair and beauty in both New Zealand and Australia has remained stable over the past few years, but increased considerably due to lockdown restrictions in Q2 2020.
We looked into the data to find out what the average revisit periods are for the hair and beauty industries in both New Zealand and Australia, and have provided tips for reducing your own revisit period to help increase your revenue.
The average client spend for hair and beauty in both New Zealand and Australia is constantly increasing, and reached an all-time high following lockdown restrictions in Q2 2020, which remained elevated in Q4 2020.
We delved deep into the data to find out what’s behind the increasing client spend, and how you can use this information to increase client spend for your own salon, spa or clinic.
We recently stopped by for a cuppa at Auckland’s Dry & Tea – part blow dry bar, part tea house – which serves more than 16 different types of tea alongside its extensive list of hair and beauty services.
We sat down with Tane Tamoana, Creative Lead of Dry & Tea Australia and New Zealand, and spoke about what has made the business model so successful.
Watch Dry & Tea’s story in this short video, and read on for the full interview.
The client rebooking rate of a salon, spa or clinic is an important metric for business performance because rebooking is a way of securing future revenue by maximising the potential of your client base.
But what’s the industry average for rebooking in New Zealand and Australia, and how can you improve it in your own business?
We analysed data from the hair and beauty industry to find out.
What makes an award-winning salon? We visited Vivo Chancery Square in Auckland CBD, winners of New Zealand Hair Salon of the Year at The Industry Awards 2020, to find out the secret to their success.
We spoke with Peter Emery, Salon Manager at Vivo Chancery Square, his second in command, Cowan Wyatt of Vivo Hair and Skin Clinics. Find out what they had to say about their New Zealand Hair Salon of the Year win by watching the video, and read their recipe for success below.
We recently visited Samantha Jones and her team at Ms Monaco Hair Society on the Sunshine Coast in Australia. The salon has only been in business for two years and is already making waves in Queensland, so we asked Samantha what has made the salon so successful.
After 17 years at Kitomba, including the last three years as CEO, Kitomba co-founder Al Quinn will be leaving the company at the end of the year.
We’re so excited to announce that Mike Henton has been chosen as his successor. Mike has over 15 years of experience in the software industry, most recently working within the health and leisure sector. Mike said, Continue reading…
Wondering what impact COVID-19 has had on the hair and beauty industry in New Zealand and Australia? We dove deep into the data to find out.
We sourced data about the hair and beauty industry from Kitomba Benchmark, a feature of Kitomba Salon and Spa Software that compiles and compares anonymous data from across the industry so you know where your business stands. Historical data from 2016 to 2019 was also used, and we compared Q3 2020 with Q3 2019.
The result? An insight into the effects of lockdowns in both New Zealand and Australia, and predictions and opportunities for the future.
Hair and beauty businesses in Victoria, Australia, have had a particularly tough year. They’ve experienced lengthy closures and some businesses have been unable to access support. Because of this, our partner, Hair Aid has stepped up to support Victorians who need assistance by raising money for the Hearts for Vic campaign. Continue reading…
