Upselling retail and services is a great way to increase your salon, spa or clinic’s average client spend. Whether you are introducing your clients to higher costs, premium products, better services, other add-ons, or recommended upgrades, it all results in a more profitable sale for your business. So how can you ensure you’re consistently upselling to your clients?

Here are seven effective ways to upsell more retail and services in your salon, spa or clinic.
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Wondering what Vish colour management software does and why it’s worth introducing in your salon?

In short, Kitomba’s integration with Vish helps to protect your colour profit from being poured down the drain from colour wastage. Plus, it helps your salon to become more sustainable.

How?

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A comprehensive client consultation helps you to understand your client’s goals and expectations and gives them more insight as to what they can expect from this and future appointments.

Formalising your consultation process using forms can help you and your clients to get even more out of this important part of a client visit, because it enables you and your team to provide a consistent client experience, while documenting your client’s needs.
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Have you ever wondered what impact your text and email marketing campaigns have on your salon’s bottom line? We analysed a year of user data to find out.

When we compared salons that use our campaign and automated marketing features with those that don’t, we saw a noticeable difference in total client spend, service spending, and the amount of appointments that get booked in a year.

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The end of the financial year doesn’t need to be a time of stress and uncertainty. Instead, you can use it as a great opportunity to evaluate your prices and audit your salon, setting yourself up for the new financial year.

We spoke with Samara Scott-Hunter, principal mentor at Salon Rising and owner of La Sorella in the Gold Coast, where she shared her tips for getting on top of your salon’s finances and preparing for the end of the financial year. 

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We’ve partnered with Salon Rising to provide a free 60 minute online masterclass on Monday 17th June 2024 at 12pm-1pm AEST / 2pm-3pm NZST to help give you the tools you need to make this End of Financial Year and beyond your best yet! 

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V for Hair and Beauty and VJ Barbers in Christchurch, New Zealand is a maximalist’s dream—bursting with colour and character everywhere you look, the popular salon has hair, beauty and barbering all under the same roof.

Owner Vicki Odgen O’Fee (right) is an incredible example of leadership and resilience in business. Embarking on her entrepreneurial journey at the age of 18, Vicki has navigated through economic recessions and major natural disasters with unwavering dedication and perseverance. Despite the challenges she’s faced, Vicki has consistently upheld the values of creating a remarkable team culture and fostering an environment of support and inspiration. 

The Kitomba team had the pleasure of speaking with Vicki about her journey and her advice to fellow business owners experiencing challenging times. Watch the video below and keep reading to hear her story. 

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