Posts by Kitomba

average client revisit period nz au hair and beauty industries

Industry insights: Average client revisit period for the hair and beauty industry

24 Mar 2021 by Kitomba

The average revisit period for hair and beauty in both New Zealand and Australia has remained stable over the past few years, but increased considerably due to lockdown restrictions in Q2 2020.

We looked into the data to find out what the average revisit periods are for the hair and beauty industries in both New Zealand and Australia, and have provided tips for reducing your own revisit period to help increase your revenue.

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Online Booking Customisable Deposits

Online Booking update: Customisable Deposits!

15 Mar 2021 by Kitomba

You can now customise your deposit settings for individual packages and services. 

This means that while most online bookings will still use your default deposit setting, you have the ability to change the deposit settings for individual services and packages to suit your needs:

  • Make deposits higher or lower than the default setting
  • Charge full payment up front when required
  • Allow some services to be booked without paying a deposit

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client metrics for salons spas clinics

5 client metrics you should be measuring and how to improve them

15 Mar 2021 by Kitomba

It’s tempting to put all your efforts into getting new clients to walk through the door of your salon, spa or clinic, but ask yourself this: are you maximising the potential of the clients already walking in?

Acquiring new clients is considerably more expensive than keeping the clients you already have, so it’s in your best interests as a hair and beauty business owner to keep your client base happy, loyal, and visiting more frequently.

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Appointment cancellation period changes

New: Appointment cancellation period changes

11 Mar 2021 by Kitomba

A cancelled appointment can mean lost revenue if you don’t have enough time to fill it, so we’ve added an extra option to the appointment cancellation times in Kitomba 1. You can now choose to allow clients to cancel either 24 or 48 hours before their appointment, or not allow cancellations at all. Continue reading…

Double Bookings Report

Double Booking report in Kitomba 1

9 Mar 2021 by Kitomba

Good news! Our latest report lets you see any time your staff or rooms have been double booked, so you can easily make necessary changes ahead of time. 

The report gives you the option to navigate directly to the conflicting appointments, allowing you to quickly make the changes required. Continue reading…

Untitled design (3)

5 key questions to ask when choosing salon or spa software

28 Feb 2021 by Kitomba

Choosing software for your salon or spa is a big decision. You’ll rely on it to help your business function on a day-to-day basis, as well as supporting your business as you grow, so it needs to have all the functionality you need. 

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average client spend statistics for hair beauty industry

Industry insights: Average client spend for the hair and beauty industry

23 Feb 2021 by Kitomba

The average client spend for hair and beauty in both New Zealand and Australia is constantly increasing, and reached an all-time high following lockdown restrictions in Q2 2020, which remained elevated in Q4 2020.

We delved deep into the data to find out what’s behind the increasing client spend, and how you can use this information to increase client spend for your own salon, spa or clinic.

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client completing form in salon waiting room

How Studio 31 made the switch to using Kitomba Forms for their client consultations

22 Feb 2021 by Kitomba

When we called Studio 31 to chat about our Forms feature, a cheerful voice answered the phone with “It’s a great day at Studio 31, you’re speaking with Kaaren”. It was immediately clear that Studio 31 puts a lot of care and love into their client experience. Continue reading…

Dry & Tea salon Auckland

Success story: Dry & Tea

19 Feb 2021 by Kitomba

We recently stopped by for a cuppa at Auckland’s Dry & Tea – part blow dry bar, part tea house – which serves more than 16 different types of tea alongside its extensive list of hair and beauty services.

We sat down with Tane Tamoana, Creative Lead of Dry & Tea Australia and New Zealand, and spoke about what has made the business model so successful. 

Watch Dry & Tea’s story in this short video, and read on for the full interview.

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Setting up Online Booking Deposits

How to start taking deposits for online bookings

16 Feb 2021 by Kitomba

If you want to get started with taking deposits for bookings made online for your salon, spa or clinic, we’ve got some tips to make it easy!

This short guide covers how to choose your deposit value, decide on your cancellation policy, and set up deposits using Kitomba Salon and Spa Software.
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