More Kitomba 1 Point-of-Sale functionality is here. You can now process refunds for any services or products using any device.
Sometimes things don’t go as planned; a product or service might no longer be required or may not have met client expectations. Processing refunds in Kitomba 1 makes it easier to deal with refunds quickly and seamlessly, improving the client experience.
With refunds in Kitomba 1, you can:
- Prevent negative reviews or complaints by offering a refund, either partially or in full, showing clients you care about their experience and are willing to put things right.
- Quickly and easily process a refund on any device, freeing up the front desk and enabling refund conversations to be had privately.
- Access a partial or full record of refunds in the Client Card, Sales tab or the Kitomba 1 Security Log, providing an accurate and up-to-date trail of all transactions.
Refunding in Kitomba 1 is available to Platinum and Diamond customers.
What’s new in Kitomba 1 Point-of-Sale?
1. Offer a partial or full refund
Prevent negative reviews or complaints by showing clients you care about their experience and are willing to put things right.
Similar to completing a sale in Kitomba 1, you can follow the same sequence and select the Refund button where a window will pop out and allow you to offer a partial or full refund against a product or service within the invoice (Packages can also be refunded).
2. Successfully process a refund on any device
Not only will you be able to free up the front desk, but you’ll have the chance to demonstrate a professional and respectful manner around the open salon as you address client requests from any device.
3. Access a clear record of any processed refund
Be confident with business decisions and customer resolutions with an accurate and reliable refund history.
The Sales tab and the Kitomba 1 Security Log will update automatically with details regarding a processed refund, including date/time, refund amount, and more. The Client card will also show partial information.
Who can process refunds?
The ability to perform an action for a refund shares the Kitomba 1 invoicing permission, which means any user with invoicing permissions will automatically have access. Actions, including user, will be tracked in the security log.
How will I know when I can process refunds in Kitomba 1?
If you are on our Platinum or Diamond package, we’ll send you a message before and immediately after we update your software.
